Return and refund
How to exchange / return products
Customers can exchange new product within 7 working days from the date the customer receive the product. By requesting to change / return the product via application form link below
In case of the product is damaged by the company, We will proceed and pick up the product within 5 working days after receiving the requesting to change / return form.
The conditions of the product to be exchanged / returned are as follows:
- The product must be in perfect condition, including product tags / receipts. The product must be as same as what you received: The band and case not damaged or modified.
- In case of any free gifts with purchase in the box, every items must be returned.
Delivery new product condition:
Within 7 working days after the date that Seiko receive the old product, Seiko will deliver new product to the address provided in the system.
- For customers who pay via online banking, the company will make a refund after checking that the product is in perfect condition. And processing will take up to 14 working days after the date of receiving the old product.
The customer requesting to change / return the product via application form link
or attach the supporting documents by email: email@example.com as follows
- Copy of ID card with a certified true copy
- Copy of bank book page with a certified true copy
- For customers who pay by credit card. Customers must call to cancel the credit deduction by themselves. The balance will be automatically credited to your credit card account within 15-45 working days. (The refund period depends on your credit card company).
If the company found that the returned product is not in the condition described above, the company is unable to change or return the product and will have permission to send the product back to the customer, and the customer will be responsible for all returning costs.
Change / Return the product application form
For more information, please contact 062-640-6565
Or ADD LINE : Seikoboutique